Partner & Independent Service Provider Agreement

📄 OpsLab Systems — Partner & Independent Service Provider Agreement 1. Overview This Agreement applies to all developers, designers, service providers, and partners (“Providers”) using or associated with OpsLab Systems (“Platform”). OpsLab Systems acts solely as a connection and discovery platform. We do not employ, manage, or directly contract Providers unless explicitly stated in writing. 2. Independent Contractor Status All Providers operate as independent contractors. Nothing in this Agreement creates: Employment relationship Partnership or joint venture Agency relationship between OpsLab Systems and Providers Providers are solely responsible for their own services, business operations, taxes, and legal obligations. 3. Service Responsibility & Quality Providers agree that they are fully responsible for: The quality and accuracy of all services or products delivered Ensuring all work is functional, safe, and as described Communicating clearly with clients regarding delivery and expectations Resolving any issues arising from their services OpsLab Systems does not guarantee or certify the outcome of any third-party service. 4. Refund Policy Requirement (Digital Goods) All Providers selling digital products (including but not limited to scripts, skins, assets, or software) must clearly offer a minimum 24-hour refund window from the time of purchase, unless otherwise explicitly stated and agreed with the client. Failure to comply with refund transparency requirements may result in suspension or removal from the Platform. 5. Complaints, Reviews & Warning System OpsLab Systems may monitor feedback, complaints, and client reports relating to Providers. The following system may be applied at our discretion: Warning System: First verified complaint: Warning issued to Provider Second verified complaint: Temporary suspension or restriction of services Repeated or severe complaints: Permanent removal from the Platform Serious issues (including fraud, scams, or intentional misrepresentation) may result in immediate removal without prior warning. 6. Prohibited Conduct The following actions are strictly prohibited: Fraudulent activity or misrepresentation Scamming or intentional non-delivery of services Selling stolen, unlicensed, or illegal content Repeated failure to deliver agreed work Abuse or harassment of clients or other users Violations may result in immediate removal and potential reporting to relevant authorities where applicable. 7. Termination of Access OpsLab Systems reserves the right to: Suspend or remove any Provider at any time Restrict access to Platform services Remove listings or references to Providers This may occur with or without notice in cases of policy violations, repeated complaints, or reputational risk to the Platform. 8. Limitation of Liability To the maximum extent permitted by law: OpsLab Systems is not liable for disputes between clients and Providers OpsLab Systems is not responsible for financial losses, damages, or service failures caused by Providers All transactions and agreements between clients and Providers are undertaken at their own risk Clients and Providers acknowledge that they engage with each other independently. 9. Reputation & Conduct Expectations Providers are expected to maintain professional conduct at all times. Repeated negative feedback, verified misconduct, or behaviour that damages trust in the Platform may result in removal. 10. Acceptance By using OpsLab Systems as a Provider, you confirm that you: Have read and understood this Agreement Agree to operate as an independent contractor Accept responsibility for your own services and clients Acknowledge OpsLab Systems is not liable for your actions or outcomes